Zoom into a flashpoint: the sentence that derails meetings, the sigh before escalation, the email opening line that triggers defensiveness. Anchor dialogue on that hinge. Success is not agreement at all costs; it is mutual understanding, clear boundaries, and the next step scheduled with consent and accountability.
State who each person is, what authority they hold, and which constraints they face. Offer a simple backstory, two primary needs, and one nonnegotiable. Encourage players to ask clarifying questions before starting. When roles are vivid, empathy expands naturally and improvisation stays anchored to realistic priorities and trade-offs.
People show up when something meaningful is at risk. Establish clear stakes: a deadline, customer trust, legal exposure, team morale, or budget survival. Tie outcomes to shared values, not fear alone. Authentic urgency motivates listening, candor, and principled negotiation, even when emotions run hot or time feels brutally limited.
Open with context, invite consent, and state the goal. Start the clock. Let participants attempt, notice, and adjust inside a tight window. Close with one reflective question each: what worked, what wobbled, what next. The rhythm builds trust, captures insights, and respects schedules without diluting depth.
Interrupts can be generous. Step in to freeze-frame a pivotal sentence, swap roles, or try an alternate phrasing. Keep tone light and purposeful. By modeling curiosity, you normalize iteration and remove stigma from mistakes, turning detours into demonstrations of craft rather than verdicts on competence.
Reflection does not require a lecture. Ask players to name one moment they would replay and the smallest upgrade they would make. Capture language on a shared surface. Celebrate one success. Assign a follow-up practice. End on gratitude, signaling closure and readiness for the next, sharper rep.